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FAQS

Pickleball Stuff NZ - FOR ALL THINGS PICKLEBALL

We have a shop based at the West Harbour Tennis Centre (31A Picasso Drive, West Harbour).
Opening Hours Below:

Monday: 9am-5pm 
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: Closed
Saturday: Closed
Sunday: Closed

We are based in Auckland, New Zealand but ship all over New Zealand. 

You can pick up your order from our Pro Shop located in West Harbour, Auckland. Before submitting your purchase via our website, select ‘local pickup’ as your shipping method. 
West Harbour Tennis Centre (31A Picasso Drive, West Harbour). Please collect during the opening hours below.
Monday: 10am-5pm 
Tuesday: Closed 
Wednesday: 10am-9pm 
Thursday: 10am-5pm 
Friday: 10am-5pm 
Saturday: 2pm-4pm 
Sunday: Closed

We pride ourselves on next business day postage (Monday-Friday) and from there if you are North Island based it will take 1-3 days for delivery and if you are South Island based you will receive your order in 2-5 days. If you have not received your order within 5 working days please get in touch with us so we can track it down and give you an updated delivery date.

Provided you entered your email address correctly during the checkout process on our website you will receive an email when the courier has picked up your parcel which has your tracking number and a link to track your package. If you did not receive an email (check spam first) please contact us and we can send you the details directly. 

Bulk ball pricing is available online and some of our bundles are perfect! But absolutely we can offer further/custom bulk discounts. Please contact us directly so we can provide you with some bulk pricing. These orders have to be done manually and we will send you an invoice directly. 

Indoor Pickleballs tend to be slightly lighter and have a thinner plastic. They also have larger holes and less of them (26 holes), this leads to a softer ball feel and easier control. Outdoor balls have a thicker plastic, are a bit heavier and have smaller holes and more of them (40 holes). Outdoor balls have smaller holes to make them less affected by the wind and the ticker plastic helps with durability on the hard court surface. 

When it comes to durability most players will use a set of pickleballs until they break or crack. This is very common however top players will notice when balls wear out; the plastic softens over time and the ball shape can be altered from hitting so for optimal use you should likely change balls before they crack. How long this takes varies on the player so there’s no set length of time, if you feel like your balls are bouncing funny or not traveling as far as usual those are good indicators of wear. Due to the above it is important that you have enough balls on hand so that you never run out. We suggest purchasing at least 3 at a time per court to ensure you have a back up if the balls break or become worn.

Generally, the lifespan of a paddle is 1 to 5 years. This depends on how often and how aggressively you play. Recreational players will get the most longevity out of their paddle. Professional players and regular tournament players, and those who “drill” often may only get the best performance from their paddle for 6 months.

If you are based in Auckland and can attend a Pickleball Albany Club session, our demo paddles are there for you to try every week. We have a demo of most paddles we sell so this is an awesome opportunity for you to see our massive range and to find something you love. If you are in another region of New Zealand we can send you a few paddles from our range to demo. If you would like to demo some paddles please get in touch and we’d be more than happy to organize this. 

We often ship a box of 10-15 pickleball paddles to clubs across New Zealand in order to give people the opportunity to try a range of paddles on offer and find something they love. We know people love to try before they buy so keep an eye out at your local club to see if a box of our paddles is available for you to demo. If you are a blub organiser and would like to arrange a box of demos being sent to your club please contact us. We generally send our paddles out to clubs for 2 weeks at a time. Our demo paddle programme to clubs is at our expense and not the clubs.

We offer a range of paddles for under $160, here are some listed below:

Pickleball Stuff NZ paddle – $55

Selkirk Neo Paddle $80

Selkirk Latitude $100

Diadem Riptide $140

Selkirk EVO series $165

Paddletek Bantam Series $160

Onix Z5 $160

Carbon Fiber:
Carbon fiber is a stiff, durable material that offers refined touch and feel due to the material absorbing a pickleball’s energy at impact and more evenly distributing it across the face of the paddle. The result is less deformation on contact meaning greater control and shot precision.
Fiberglass:
Fiberglass is a composite material that has less stiffness than carbon fiber, which means it will be more flexible on contact, or in other words, offer more rebound as the ball hits the paddle surface. The result is greater energy return to the ball resulting in a more powerful response.

Click this link to view the list of clubs across New Zealand. https://www.pnza.org.nz/where-to-play/