Policies

All Pickleball Stuff NZ’s shipping and warranty information can be found below. For any further information or clarification, please contact our team at pickleballstuffnz@gmail.com prior to your purchase.

Shipping Information

Pickleball Stuff New Zealand ships right around New Zealand using the GoSweet Spots platform, which allows us to book with Castle Parcels, PostHaste and NZ post. All orders are trackable online. All orders are shipped the same day if ordered before 2pm or the following working day.

Flat rate shipping of $10 applies to all website orders around New Zealand. We offer free shipping for orders of $300* however this must be selected by you during the checkout phase.

*Free shipping over $300 may not apply to large packages (such as ball machines) or postage to Waiheke Island or Stewart Island.

Delivery times vary around New Zealand. Whilst we endeavour for your order to be delivered within 2 working days, please allow 3-7 work days for standard delivery. You can track your parcel using the automatic email that is sent to you upon the courier receiving your parcel.

Warranty Information

We are an authorised re-seller of the brands we stock. Each company’s warranty policy differs and will be listed in the product description. Please contact us directly for warranty claims and we will contact the brand on your behalf. Wear and tear or intentional or accidental damage will not be covered by warranty.

For warranty claims on Pickleball Stuff NZ products, please email us. These will be considered on a case by case basis. In the unlikely event of egregious issues with PSNZ products, we will replace your item.

Paddle Care:

Do not leave your paddle in excessive heat. Do not hit your paddle against objects other than Pickleball balls.
Use Glass Cleaner for cleaning the surface of your paddle.
The lifetime of your paddle will depend on its usage. Most paddles last 6-12 months.

Pickleball Care:

Pickleballs can become brittle in cold weather and prone to break more easily. We recommend heating them in your pocket or hands before use during the winter months.
The shelf life of a pickleball can vary depending on playing surface, what paddle you are using, and how hard you are hitting the pickleball. We recommend always having 3 or more on hand to account for possible breakage.

Want to contact Pickleball Stuff NZ to discuss shipping and warranty? Please get in touch with our team by sending an email to pickleballstuffnz@gmail.com. Please include as much detail and a few photographs so we can give you an accurate and informed response.

Refund Policy

Refunds are considered on a case by case basis.

If you are unhappy with your purchase, all products must be returned in their original state within 30 days and freight costs will be at the customer’s expense. Upon return of the items, you will be refunded the cost of goods minus the processing fees of (2.8% + 30c).

Pickleball Stuff New Zealand will not refund any ball purchase due to change of mind as we cannot guarantee the balls to be returned in their original condition.
Due to the hard-hitting nature of pickleball as a sport and the inability to ascertain reasons for ball breakage/cracking, Pickleball Stuff New Zealand will not refund pickleball balls.

Privacy Policy

Privacy Statement

For each visitor to our web page, our server automatically recognizes information such as the domain or IP address of the server used. We collect e-mail addresses from communications via e-mail, searches on our website, and information voluntarily given such as for a survey or site registration. The information we collect is for internal use only and may be used to improve the content of our website or for marketing purposes.

When you create an account with us we have access to your personal information such as your full name, address, email and contact number. This is for internal use only and only used when dispatching your orders.

When you place an order, all relevant information is saved in our order history and never shared externally.

If you do not wish to receive e-mails from us in the future, you may opt out by clicking the ‘Unsubscribe’ option, and we will remove you from our list.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.