Refund policy

Refund Policy

Refunds are considered on a case by case basis.

If you are unhappy with your purchase, all products must be returned in their original condition within 30 days and freight costs will be at the customer’s expense. Upon return of the items, you will be refunded the cost of goods minus the processing fees of (2.8% + 30c).

Due to the hard-hitting nature of pickleball as a sport and the inability to ascertain reasons for ball breakage/cracking, Pickleball Stuff New Zealand will not refund pickleball balls.

Warranty Information

We are an authorised re-seller of the brands we stock. Please contact us directly for warranty claims and we will contact the brand on your behalf. Wear and tear or intentional or accidental damage, such as paddle drops or clashes, will not be covered by warranty.

Warranty claims for PSNZ branded goods will be considered on a case by case basis. In the unlikely event of egregious issues with PSNZ products, we will replace your item.

We require you to send photographic or video evidence of warranty claims, or return the item at your expense. Please include as much information about the damage as possible.

Sale Guarantee

If the item you purchased goes on sale within 5 days, and is still an in-stock item at the time of sale, we will refund you the sale price difference as a store credit.

Paddle Care

  • Do not leave your paddle in excessive heat.
  • Do not hit your paddle against objects other than Pickleball balls.
  • Use Glass Cleaner and/or a paddle eraser to clean the surface of your paddle.
  • The lifetime of your paddle will depend on its usage. Most paddles last 6-12 months.

Pickleball Care:

  • Pickleballs can become brittle in cold weather and prone to break more easily. We recommend heating them in your pocket or hands before use during the winter months.
  • The shelf life of a pickleball can vary depending on playing surface, what paddle you are using, and how hard you are hitting the pickleball. We recommend always having 3 or more on hand to account for possible breakage.

Want to contact Pickleball Stuff NZ to discuss shipping and warranty? Please get in touch with our team by sending an email to pickleballstuffnz@gmail.com.